Warranty Policy
1-Year Limited Warranty
Every new DDIYA Studio system comes with a 1-year limited product warranty. The warranty period begins on the date the original consumer purchaser receives the product. By using a DDIYA product, you agree to be bound by the terms of the DDIYA limited warranty.
Manufacturers, suppliers, or service providers other than DDIYA may provide their own warranties or service terms. Please contact them directly for further information where applicable. Warranty rights may vary according to local laws and regulations, and some regions may not allow certain limitations described in this policy.
What Is Covered
We provide a limited warranty for purchases made through DDIYA or an authorized DDIYA sales channel, covering the main DDIYA Studio unit only. The Replacement Mat is not covered by this warranty. This warranty covers defects in materials and workmanship under normal home use. If a covered issue is confirmed by DDIYA during the warranty period, we may provide replacement parts, repair guidance, a replacement component, or another appropriate remedy at our discretion.
| Warranty Item | Coverage |
|---|---|
| DDIYA Studio system | Limited warranty for eligible defects within 1 year of delivery. |
| Replacement parts after warranty period | Inspection, parts, repair, or shipping fees may be charged as appropriate. |
What Is Not Covered
During the warranty period, the following conditions will not be covered free of charge:
- Failure to provide valid order information, proof of purchase, receipt, or other requested purchase documentation.
- The warranty period has expired.
- Damage caused by disassembly, unauthorized modification, improper repair, or use of non-approved parts.
- Damage caused by mistake, negligence, misuse, improper assembly, improper storage, or use outside the product's intended purpose.
- Long-term storage in harsh environments, excessive humidity, heat, direct weather exposure, or other conditions unsuitable for the product.
- Normal wear and tear, cosmetic changes, surface marks, small scratches, fading, or appearance changes that naturally occur through use.
- The Replacement Mat, whether purchased separately or supplied as a replacement.
- Damage to accessories, removable parts, resistance straps, packaging, or consumable components caused by normal use unless DDIYA confirms a manufacturing defect.
How to Request Warranty Support
If you have a warranty question, please contact us at team@ddiya.com. To help us review your request, include your order number, proof of purchase, a clear description of the issue, and photos or videos showing the problem. Our support team may request additional information before confirming whether the issue is covered.
If a replacement part or repair is approved, DDIYA will provide the next steps by email. Please do not ship any product or part back to us without authorization. Unauthorized returns may be refused or delayed.
Customer Service Helpline
If you have questions about your DDIYA Studio, warranty coverage, replacement parts, or return authorization, please email team@ddiya.com. Our team will review your message and respond with guidance as quickly as possible during business days.