Returns & Exchanges
Return / Exchange Policy
To initiate a return or exchange, please contact team@ddiya.com and provide your order number, the reason for return, and photos of the item you want to return. We will guide you through the return process step by step. All returns are subject to evaluation by DDIYA.
Returns may be requested within 30 days of delivery. A return request does not guarantee automatic approval. DDIYA must review the order status, the condition of the item, the reason for return, and any photos or videos submitted before we confirm whether the item is eligible to be returned.
Please Note
For safety and hygiene reasons, DDIYA does not offer free return and exchange services for reasons other than product quality issues. We will charge a restocking fee of 30% for non-product quality-related returns.
Opened or used products may be considered for return, but they remain subject to evaluation by DDIYA. If an item shows signs of misuse, missing parts, damage, stains, heavy wear, unauthorized modification, improper storage, or any condition that prevents responsible inspection and resale evaluation, DDIYA reserves the right to refuse the return or adjust the refund amount.
Imposed Fee for Return Criteria
To ensure swift and hassle-free shipping, minimize unforeseen expenses, and responsibly evaluate and recycle returned items, we may need to apply a return fee. This fee includes return shipping fee and restocking fee, and its amount may vary based on the order status and condition of the returned item(s).
| Status of the order/item(s) | Restocking Fee Rate | Return Shipping Fee |
|---|---|---|
| Order canceled before shipment | No restocking fee if cancellation is approved before fulfillment begins | Not applicable |
| Package canceled in transit or refused at delivery for non-quality reasons | 30% of the original order value | Paid by buyer or deducted from refund, based on carrier charges |
| Package has not been opened and original packaging and accessories are intact | 30% of the original order value for non-quality-related returns | Paid by buyer |
| Package has been opened or product has been used, with all contents present and undamaged | 30% of the original order value for non-quality-related returns | Paid by buyer |
Order Cancellation Policy
Order cancellation is only applicable to products that have not yet been shipped. If an order has already entered fulfillment, has been handed to the carrier, or has shipped, it will be handled according to the return policy. Please contact us as soon as possible if you need to request cancellation.
If a cancellation is requested after processing has begun, DDIYA may be unable to stop the order before dispatch. If the order ships before the cancellation is confirmed, the customer may need to wait until the item is delivered and then follow the return authorization process.
Defect Products Policy
DDIYA products are inspected before shipment to help ensure quality. However, there may still be instances where a product is damaged during transportation or arrives with an unexpected issue. If you receive a damaged or defective product, please do not continue using it. Take clear photos or videos as evidence and contact our support team promptly.
Once the issue is reviewed, DDIYA may provide troubleshooting guidance, replacement parts, a replacement shipment, repair guidance, or another appropriate remedy. A confirmed product quality issue will be handled differently from a personal-preference return. We may ask that the damaged item be returned so we can identify the cause and prevent the same issue from happening again.
Requirements for Return & Exchange
In accordance with our return policy, when you initiate a return or exchange process successfully by contacting DDIYA customer service, please ensure that you meet the following conditions:
- All return requests must be made within 30 days of delivery.
- All items should be returned with the original packaging whenever possible.
- All included components, accessories, manuals, parts, and packaging materials should be returned together in one package.
- Returns must be sent only after DDIYA provides return authorization and return instructions.
- We can only accept returns from the country or region to which the order was originally shipped unless DDIYA approves otherwise in writing.
- Products showing misuse, unauthorized modification, or damage unrelated to product quality may be refused.
- Free gifts, promotional items, and replacement parts may be excluded from refunds unless required by law.
Please note that these guidelines apply to all return and exchange processes except for cases where DDIYA confirms a product quality issue. If an item is returned without authorization, it may be rejected, delayed, or sent back to the customer at the customer's expense.
Non-Acceptable Return Conditions
- Any product not purchased from an authorized DDIYA sales channel.
- The original product, accessories, manuals, packaging, or included parts are lost or damaged.
- The product displays physical damage or clear signs of user misuse.
- The product has stains, scratches, odor, liquid exposure, food or oil marks, or other hygiene concerns.
- The return request is made after the 30-day return window.
- The product is shipped back without return authorization.
- The product is damaged during return transit due to insufficient packaging.
About The Return Process
Step 1: Please contact our customer service team at team@ddiya.com to initiate the return process with your order number, proof of purchase, reason for return, and photos or videos of the product.
Step 2: Our customer service team will review the information you provide. If the request complies with our return and exchange policy, we will provide return authorization and return instructions.
Step 3: Place the product, all included parts, and the order information back into secure packaging. Please use protective packaging to reduce the risk of damage during return shipping.
Step 4: Contact the courier and send the package according to the instructions provided by DDIYA. The buyer is responsible for return shipping unless DDIYA confirms that the return is due to a product quality issue.
Step 5: Send the return tracking number to our email so we can monitor delivery and begin review after the package arrives.
Refund Time
If a return is successfully initiated and the product is returned successfully, your refund will be credited to the original payment method. DDIYA does not refund shipping costs for non-product quality-related returns. Any applicable return shipping fee or restocking fee may be deducted from the refund.
Once your package reaches the return destination, please allow time for inspection. If your return meets the conditions listed, an approved refund will be issued to the original payment method within 20 business days. If your return does not meet the conditions listed, the package may be sent back to you at your own expense or the refund may be reduced or refused.
We are available to support you by email at team@ddiya.com. For order inquiries, please include your order number so our team can assist you more quickly.