Frequently Asked Questions

Vitreous enamel is finely ground glass, applied in delicate layers and fused to metal in a kiln at around 800°C. The colour and detail develop through repeated firing and careful hand-painting.

Vitreous enamel uses glass fused through heat. Resin, sometimes called cold enamel, cures without this glass-fusing process. Our bespoke pieces use hand-painted, kiln-fired enamel.

The colour is held within the fired glass and retains its beauty with thoughtful care. Enamel is still glass: impact can chip or crack it. Avoid harsh chemicals, abrasives and sudden temperature changes.

With careful handling and storage, vitreous enamel can retain its colour and beauty for many years. Its condition depends on how it is worn and cared for. Protect your piece from hard knocks and contact the studio if it is damaged.

Your miniature is painted by hand with very fine brushes. A familiar expression, a tiny marking or a meaningful detail becomes part of the design. A piece can involve up to 30 hours of hand-painting.

Each piece undergoes more than eight kiln firings, alternating with hand-painting. We inspect the enamel between layers as the colour and detail develop.

Yes. Every DDIYA piece is made to order. Use the gallery as a starting point, then share the photographs, symbols and details you would like to make your own.

Yes. We can add engraving to your piece. Share the initials, date or message you have in mind when you enquire, and we will confirm the placement, design and any additional cost in your quotation.

A gallery piece can be the starting point for your own commission. We discuss its design with you and adapt the details around your story. As each miniature is painted by hand, individual pieces will have their own character.

Our team works with your photographs, references and ideas to develop a personal design. We discuss the composition, materials and details together before production. You do not need a finished idea to begin.

Three rounds of design revisions are included. We ask for your written approval before production, then share photographs of the finished piece before dispatch. Additional changes or a new brief are discussed and quoted before work continues.

Yes. Your piece can celebrate a loved one, a wedding, a meaningful flower, a place or another personal story. Share what you would love to keep close.

Our material options include 950 silver, 18K gold vermeil, solid 9K gold and solid 18K gold. The materials, stones, dimensions and construction of your particular piece are recorded in its written quotation.

Yes. We offer 950 silver and solid 9K gold alongside 18K gold vermeil and solid 18K gold. Availability depends on the design and construction. On our silver and vermeil enamel pieces, 18K gold foil sits beneath the enamel; both have a 950 silver body.

Our jewellery is made in Hong Kong. Our team of designers and artisans works together to bring your personal design to life in hand-painted enamel.

We normally use ethically sourced cubic zirconia. If you would prefer another gemstone, please tell us when you enquire. We will discuss the options and confirm your chosen stones in the written quotation.

Allow 1–2 weeks for design, then 30 working days of production after written design approval, plus shipping. Further revisions and approval time can affect the schedule, which we confirm in your quotation.

Tell us your destination and the date that matters when you enquire. Rush requests depend on availability and may incur an additional charge, agreed before work begins. We confirm the expected schedule in your quotation.

After design approval and metalwork, each miniature develops through repeated cycles of hand-painting and kiln firing. Up to 30 hours of painting, more than eight firings and careful inspection between layers give the work its detail.

Yes. We accept commissions from Hong Kong and internationally. Your final written quotation includes tracked shipping and applicable taxes for the agreed destination. Tell us about a destination change before dispatch so we can confirm any adjustment.

Your piece comes in a DDIYA jewellery box. Tell us it is a gift when you enquire so we can discuss your presentation requirements and confirm the expected schedule.

The price depends on the piece, materials, dimensions and design. Explore Create your piece for starting prices, then contact us for a written USD quotation. The price and agreed inclusions are confirmed before payment.

A 50% deposit confirms your commission. Half of that deposit is the design fee, equivalent to 25% of the total order price. The remaining 50% is due before dispatch, after you review photographs of the finished piece.

Every piece is custom-made. Once design has begun but production has not been approved, 50% of your deposit is refundable; the other half covers design work. After production approval, the deposit is non-refundable for an ordinary cancellation, subject to applicable law and any required adjustment.

If a piece arrives damaged, has a defect or clearly differs from the approved design, contact us with photographs and order details. We assess repair, remaking or refund as appropriate. Please contact us before returning a piece. See Commission & delivery for the full arrangements.

Keep each piece in its own soft pouch or separate compartment. Keep chains, clasps and other jewellery away from the enamel surface, and store earrings separately so they cannot knock against one another.

Clean gently with a soft cloth. Avoid impact, abrasives, harsh chemicals and sudden temperature changes. Remove your jewellery for exercise, bathing and swimming. Handle the enamel carefully: it can chip or crack if knocked or dropped.

Contact the studio with photographs of your piece and a description of the damage. Accidental damage repairs are assessed and quoted individually before work proceeds. If your piece arrives damaged, has a defect or clearly differs from the approved design, we assess repair, remaking or refund as appropriate.

We do not offer ring resizing. Please confirm your size before production so the agreed fit is included in your commission details.